- 前言
- 第一章 样品
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第二章 价格
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案例14 价格与网站不符
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案例15 客户比价
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案例16 同行报价比自家低
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案例17 客户因价格犹豫不下单
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案例18 客户砍价并提出附加要求
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案例19价格原因客户寻找其他供应商
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案例20 采购报错价
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案例21 价格报高了,要主动降回来
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案例22 报价技巧
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案例23客户喜欢砍价,如何沟通
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案例24-27让砍价客户接受我们的报价-话术1-4
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案例28如何阻止客户哭穷式砍价
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案例29-30 找台阶顺利降价-话术1-2
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案例31-32 让客户砍价回归产品质量和服务-话术①-②
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案例33 找客户涨价的合理话术
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案例34客户没有核查价格,收货后才发现价格上涨了
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案例35客户付款后,我们发现价格报低了
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案例36利润太低,想给客户涨价
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案例37运费涨价了,找客户补差价
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案例38老客户压价,怎么回复
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案例39沟通失误后客户不回复怎么办
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案例40客户借机要折扣,怎么回复
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案例41谈判之后原材料涨价,如何跟客户说涨价
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案例42如何拒绝客户降价给折扣的要求
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案例43客户脾气暴躁,要求多还不想加价
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第七章 促单
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案例44客户要求我们降价
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案例45客户一直压价
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案例46给客户报了低价,他还是不满足
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案例47网页价格比实际的低
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案例48新业务报了低价,客户说我们欺骗
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案例49降价后客户还是要砍价
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案例50大客户不停降价比价
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案例51 客户讲价,要求我们降价
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案例52砍价关键时刻如何快速拿下客户
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案例53客户说当地买更便宜
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案例54原材料涨价,客户抱怨没有通知
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案例55换材质涨价
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案例56价格僵局,鼓励客户先下一部分订单
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案例57客户再次压价
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案例58老客户砍价
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案例59客户觉得价格贵
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案例60客户嫌样品费贵
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案例61老客户要求降价
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案例62卡在价格上,客户不回复了
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案例63新客户不愿付模具费
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案例64嫌价格高,如何用大单思维
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案例65 老客户不愿付模具费
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案例66原材料上涨
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案例67报错价,客户很生气
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案例68 报价技巧
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案例69 已下单客户要折扣
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案例70汇率下降及原材料上涨下如何给客户涨价
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案例71 报错价怎么挽救
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案例72报出的价格比网站上的高
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案例73-75 涨价话术① -③
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案例76如何拒绝客户降价要求
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案例77报区间价后不回
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案例78客户要求发产品报价表
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案例79 讨价还价
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案例80客户说价格没竞争优势
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案例81不断降价客户还是不下单
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案例82客户比价
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案例83如何催客户设计稿
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- 第四章 付款
案例3样品跟进话术①
问题:客户收到样品后怎么跟进?
回复思路:
下面的三个话术都是针对客户收到样品后如何更好地跟进客户,这个时候跟进客户的大 忌是那些冷冰冰的How about the sample testing这类的空洞的话术,我们要想成功地撬动客户针 对我们样品测试的回复,那我们就应该有这些充实饱满的话术,这样子客户根本找不到不回 复我们的理由,只要客户一回复,我们就有机会在样品战中脱颖而出。
回复话术①:
Dear Xxx,
Wish you have a nice day and everything goes well.(后面的沟通是不用再自我介绍的,请注意)
I just checked the logistics information and the goods have been successfully signed. I am so excited about it and I have to say thank you for your patience and effort on this order so that we finally made this order happen.
I do believe now you should be in the testing procedures, sure if you have any questions about the samples testing, please share them with me so that I can offer you the help with my professional product knowledge and experience.
Our biggest holiday, Spring Festival is approaching to the end of this month. I really hope we can confirm the order before our holiday so that we can collect the material for you order so that we can arrange the production for you as long as we come back. (This is our special period, so sure the sooner we prepare the order the better and sooner we can offer you the product after our holiday).
Your reply on the confirmation would be very helpful for us to confirm the order details for 3,000 pcs.
Looking forward to your kind reply.
Best Regards,
Yours Daisy
案例4样品跟进话术②
回复思路:跟进客户的时候要有点撬动客户的点,看了不回往往是我们没有撬动客户的点, 也就是写的邮件要让客户看到了邮件不回都要觉得不太好意思,而且跟进样品单的时候不太能 空洞,像什么How is the testing? Any feedback of the testing?等等,参考下面的话术(有点像跟进 客户三步曲,哈)
回复话术②:
Dear Xxx,
Wish you have a nice day and everything goes well.
Time flies, it has been some time after you received our samples, thank you to your patience, which was really helpful for us to confirm the sample order and your negotiation skills were still very impressive.
I would love to write this email and confirm if you need some help from our side after you receive the samples, here I would love to offer you some tips in the sample testing:
1. XXXXXXXXXXXXXXXXXXX
2. XXXXXXXXXXXXXXXXXXX
There are some tips that we test the samples without professional equipment. I hope this would be helpful for you.
Sure, good business needs more communication, as professional and responsible sales. I think I should have something that you may probably need. We already spent so much time in this order, I do believe both of us would love to make our effort to be more valuable, right?
Looking forward to your kind reply.
Best Regards,
Yours Xxx
中文版本跟进客户三步曲:
XXX先生:
您好!
很久没有收到你的消息,但依然清晰记得在你的耐心帮助下我们很快就确认了我们样品 关于XXX台收音机的样品单,你的谈判技巧还有耐心非常让人印象深刻。
在你收到样品后不知道是否在测试过程有没有遇到一些小问题,这里我将我们专业测试 的一些小技巧分享给你们还能不能对你们有所帮助:
1、 XXXXXXXXXXXXXX
2、 XXXXXXXXXXXXXX
这些是我们没有专业设备下做测试的常用技巧,你们也可以尝试一下。
一门好的生意肯定是需要大家彼此多沟通的,作为一名专业及负责任的销售我相信我应 该会有一些专业的知识和经验可能你那边需要的,特别是在我们在这个订单花了这么多时间, 我相信我们都想将我们的努力更有价值。
期待你的回复!!!
致敬
案例5样品跟进话术③
问题:老师,客户收到样品后我们没怎么跟进,如何进行后续的跟进呢?
回复话术③:
Dear Xxx,
Wish you have a nice day and everything goes well.
Thank you very much for your kind trust and support in our previous order about our Xxx Product.
Time flies, it has been around xxx days/months after our delivery, I do believe you have already received the goods, I am very sorry but my following email came late. 1. Are all the goods in good condition after you received the goods? 2. Are all the goods as the same as the one you need? (we made exactly according to your requirements). 3. During the selling, did you meet any difficulties that might probably need the help from our side? Please do trust we are always totally ready to offer you the help with our professional product knowledge and experience. Your reply on the feedback would be very 9
important for us, especially the problems that you met would be very helpful for us to improve our product and service.
Looking forward to your kind reply.
Best Regards, Yours Xxx