案例54原材料涨价，客户抱怨没有通知

案例54原材料涨价，客户抱怨没有通知

问题：最近由于钢材取消了 13%的退税湘信很多人都遇上了要涨价的问题，特别是当客户 问到了 “为什么降价的时候你没有通知我呢?”题的时候我们要怎么回复？

回复话术：

Dear Xxx,

Thank you very much for your kind reply.

Please do trust normally the cost would have stable increasing and decreasing：

1. When I had the slight increasing, I didn't charge from you.

2. When I had the slight decreasing, I didn*t inform you either.

Sure I can totally understand your concerns, as your supplier in the past 10 years, we also supported you many times on the cost again and again, I really hope you could share your best understanding that this time is really important for us. (huge increasing in the cost at least 13%).

I can promise as long as we have any decreasing in the cost I will inform you in the first minute.

If you could support me in this order, sure 1 would feedback you more in the future when you probably need from us, thank you very much.

Looking forward to your kind reply.

Best Regards,

Yours Xxx