- 前言
- 第一章 样品
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第二章 价格
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案例14 价格与网站不符
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案例15 客户比价
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案例16 同行报价比自家低
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案例17 客户因价格犹豫不下单
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案例18 客户砍价并提出附加要求
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案例19价格原因客户寻找其他供应商
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案例20 采购报错价
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案例21 价格报高了,要主动降回来
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案例22 报价技巧
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案例23客户喜欢砍价,如何沟通
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案例24-27让砍价客户接受我们的报价-话术1-4
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案例28如何阻止客户哭穷式砍价
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案例29-30 找台阶顺利降价-话术1-2
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案例31-32 让客户砍价回归产品质量和服务-话术①-②
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案例33 找客户涨价的合理话术
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案例34客户没有核查价格,收货后才发现价格上涨了
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案例35客户付款后,我们发现价格报低了
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案例36利润太低,想给客户涨价
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案例37运费涨价了,找客户补差价
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案例38老客户压价,怎么回复
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案例39沟通失误后客户不回复怎么办
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案例40客户借机要折扣,怎么回复
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案例41谈判之后原材料涨价,如何跟客户说涨价
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案例42如何拒绝客户降价给折扣的要求
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案例43客户脾气暴躁,要求多还不想加价
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第七章 促单
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案例44客户要求我们降价
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案例45客户一直压价
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案例46给客户报了低价,他还是不满足
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案例47网页价格比实际的低
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案例48新业务报了低价,客户说我们欺骗
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案例49降价后客户还是要砍价
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案例50大客户不停降价比价
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案例51 客户讲价,要求我们降价
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案例52砍价关键时刻如何快速拿下客户
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案例53客户说当地买更便宜
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案例54原材料涨价,客户抱怨没有通知
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案例55换材质涨价
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案例56价格僵局,鼓励客户先下一部分订单
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案例57客户再次压价
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案例58老客户砍价
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案例59客户觉得价格贵
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案例60客户嫌样品费贵
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案例61老客户要求降价
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案例62卡在价格上,客户不回复了
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案例63新客户不愿付模具费
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案例64嫌价格高,如何用大单思维
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案例65 老客户不愿付模具费
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案例66原材料上涨
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案例67报错价,客户很生气
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案例68 报价技巧
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案例69 已下单客户要折扣
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案例70汇率下降及原材料上涨下如何给客户涨价
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案例71 报错价怎么挽救
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案例72报出的价格比网站上的高
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案例73-75 涨价话术① -③
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案例76如何拒绝客户降价要求
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案例77报区间价后不回
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案例78客户要求发产品报价表
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案例79 讨价还价
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案例80客户说价格没竞争优势
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案例81不断降价客户还是不下单
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案例82客户比价
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案例83如何催客户设计稿
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- 第四章 付款
案例65老客户不愿付模具费
问题:我们有个老客户现在合作了一款产品,2个月大概下了 200万人民币左右的订单, 现在要在原有的模具基础上改新的设计,需要重新开模,我们为了满足客户的交期,需要开2 套模具才能确保客户觉得还可以的交期,一套模具费是4W人民币,现在客户新单要求用新的 设计,我们开一套模,要客户也付一套模具费,客户订单累计5Wpcs就退回模具费,客户几轮 下来,还是想把模具费平摊到产品单价上。
现在的诉求:我们公司考虑的点是我们要投2套模,8W人民币的磨具费,客户万一没有 下单用新模,模具就没有用上,或者我们也不知道什么时候可以达到5W个,不过根据目前客 户的订单情况是2个月下了 5.5W个产品了,客户自己的预期是一个月有10W个的订单量,客 户不愿意直接付模具费,分摊到每次订单的产品单价,我们又想要他直接付一套模具费,这 样也表明客户确认很有诚意用新模(因为客户的竞争对手就可以提供给他们终端客户新的模 具功能的产品),请问怎么回复客户比较好?感谢老师抽空帮忙指导指导,给出宝贵的建议!!
回复话术:
Dear Xxx,
How are you ?
Please kindly accept my thousands of thank you because of your biggest support over past 5 years, our order amount from US$5,000 (the first time) to US$XXX (each month recently), that is very inspired, in the other word, with our both effort, our business is bigger and bigger, so, we come true win to win, yes ?
Now, it is a big chance for us too, and our business should have a wider area, meanwhile, please also kindly consider that we need to bear each other responsibility and risk together, after all, we are not just simple cooperation relationship but a good and long term partner from my heart, so, if we both have any difficulties then we can discuss and come over it together, how do you think ?
Sure, we would like to pay two module fee US$11,940 (RMB80,000 as I mentioned before) in advance to give you biggest support, however, as you knew, the situation or status is not good, in fact, we have a big push pressure from our financial dept recently, as you knew, we just rent 5 floor building to extend our production line, besides, we also need to pay material' s suppliers cost with cash because of this special time, all of these factors lead to our company* s cash status is bad now and our other strategy projects can not continue, especially, our production line was planed to extend more than 2 lines (或者 其他项 目),so that meet company future development need, what is more, the exchange rate is not stable, above factors are all lead to our cost become more higher.
So, could you please give you best understanding that pay some deposit for this new module* s target quantities, supposed you try US$100,000-US$300,000 next time, how about pay only 0.4% deposit, sure, we would return you this deposit when your quantities arrive the one we discussed, even, for the sake of safe, we can draft one normal contract, and remark all details you concerned.
Until now, our cooperation is very smooth and successful, I believe that we can do better in coming years with our both kind understanding and support, also, if you have any worries, please just feel free to inform me, and I would love to discuss with my team.
Thank you very much again and again.
Yours sincerely,
Xxx