案例69 已下单客户要折扣

案例69已下单客户要折扣

问题：客户已经打了定金，大货已经在生产，但是因为汇率变化，客户想要折扣，我们 是给还是不给呢？本身没有什么利润，如果给了的话，实在是承担不起。

回复话术：

Dear Xxx,

How are you?

1 am really surprised when 1 got your email, in fact, I am ready to write to you and inform that the raw material and labor cost are increased 15% recently because of outbreak. So, when you tell me that you want discount this time, even, I don't know how to think, and my brain is blank.

Mr. Evan planed to visit you in Spain around May this year, then, I think that you can talk with each other about discount face to face.

We are willing to give you some discount, but we are really distressed under this Outbreak situation.

Hope the Outbreak will pass and everything return to normal soon.

We really appreciated your effort to promote our machine in Spain . And we will try our best to support you no matter the price or the technology after the Outbreak. Hope you can understand and support us. We will try to delivery the manual machine of your previous order to you firstly at the end of Mar. Would you please inform us which machine you want to present on the May Expo? We will try to send it firstly.

Attached Pl for your confirmation.

Thanks.

Yours sincerely,

Xxx