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案例67报错价,客户很生气

案例67报错价,客户很生气

问题:采购报错价格,高出50%,采购经理和老板非常生气,如何引导客户继续下单给 我们?

回复话术:

Dear Xxx,

We understood your feeling very much. US$7.1 is really expensive, if I were buyer, I should consider a lot and think about it whether enter into local market. Before I offer you, in fact, I was very shock too when I got this from our financial and purchasing dept., and I was thinking whether write this price or not, in a word, I was also doubt.

So, I spent a whole day to discuss with my whole team actually, even, we gathered and faced all present material suppliers to discuss new price again and again, especially, compared and put everything onto the table, after all, for me, I want to get your order and stand in same line with you 200%.

Luckily, we got an range cheaper cost finally, even, compare different factors like delivery time & service & communication cost etc, then, we can get a final answer, just the final price is available tomorrow morning after a last step confirmation, so, please kindly give us some more time and patience, because we are really serious and sincere for our cooperation.

Please kindly understand that you are happy, and we are happy too.

Thousands of thank you very much.

Yours sincerely,

Xxx

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