课程内容

案例8-9 客户不愿意付样品费

案例8客户不愿意付样品费

问题:当我们遇到客户不愿意付样品费的时候,我们可以利用下面的这种站在人性的高 度的话术去说服客户。

回复话术:

Dear Xxx,

Thank you very much for your kind reply.

I am very sorry but as the first cooperation, I am afraid our company would not accept to send you the free sample.

Anyway please do trust we can deduct the sample cost in our bulk order, business should share understanding and support to each other, we would love to help, but at the same time I need your help too, as we know customers would pay more attention to the "paid" things but not "free things", we won't get huge profits from the samples, but as per my experience only ""payed samples"" bring orders but not "free samples", I really hope you can understand.

The shipping cost is only xxx total door to door delivery. For building our long term partnership.

Every car has a strict quality inspection before it leaves the factory.I am confident you will be satisfied with our quality and function.

Looking forward to your kind reply.

Best Regards,

Yours Xxx

案例9客户不愿意付样品费

问题:当我们遇到客户不愿意付样品费的时候我们可以利用下面的这种站在人性的高度 的话术去说服客户,针对不愿意付样品运费的客户,有什么好方式让客户付运费么?

回复话术:

Dear Xxx,

Thank you very much for your kind reply.

I am very sorry but as the first cooperation, I am afraid our company would not accept to send you the free sample.

Anyway please do trust we can deduct the sample cost in our bulk order, business should share understanding and support to each other, we would love to help, but at the same time 1 need your help too, as we know customers would pay more attention to the "paid” things but not afree thingsw , we won't get huge profits from the samples,but as per my experience only "payed samples'* bring orders but not “free samplesw . I really hope you can understand.

The shipping cost is only xxx total door to door delivery. For building our long term partnership.

Every car has a strict quality inspection before it leaves the factory. I am confident you will be satisfied with our quality and function.

Looking forward to your kind reply.

Best regards,

Yours Xxx

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