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案例34客户没有核查价格,收货后才发现价格上涨了

案例34客户没有核查价格,收货后才发现价格上涨了

问题:昨天遇到了一个客户的投诉,说因为信任我们没有检查我们的价格,结果昨天对 比了一下有些产品比之前的订单涨价了 5-8美金,以至于让他不得不亏本卖出去。但是这个 月很多产品确实比上个月涨了很多。

如何告诉客户涨价是正常的,打消客户对我们的产品价格的质疑?

回复思路:只要话术到位,情感及温度到位,那么一定程度上的涨价还是很容易被客户 接受的,问题是我们很多外贸业务员很少在情感及温度上的话术动心思,外贸没有想象中那 么简单,也没有想象中那么复杂,能够抓住人性那么我们就能够在外贸上战无不胜。

回复话术:

Dear Xxx,

I am very sorry but please do share your best understanding that we would not add the cost without reasons, as long as we have the reasonable profits sure we would not charge from our customers (as we would have very big potential risk to lose you or other customers with adding cost).

I apologize to our unannounced, but please do trust to add the cost is the last step that we could do without other better options.

As long-term business partner we should help each other to grow together with reasonable profits so that we can work together further and longer. If the price increases too much next time, we will inform you as soon as possible. Of course, if the product price drops, we will also give you the latest price.

I believe this should also be the relationship between you and your customers. Your understanding would be highly appreciated, please do trust business is always not only business.

Looking forward to your kind reply.

Best Regards,

Yours Xxx

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