课程内容

案例60客户嫌样品费贵

问题:我这里有个要求定制儿童充气浴池的客户,我们初步判断是比较优质的客户,当 时客户带图来询价,我们有报过价格,最近两次的邮件回复得比较慢,客户语气比较生气,表 示我们回复慢,而且样品费贵,也没有按他要求进行成本拆分。请问如何回复比较妥当。就 是客户邮件里提到,说想知道这样报价的原因,比如材料,人工,会占多少?

回复话术:


Dear Xxx,

Frankly speaking, as a sales person, we don't have right to get a detailed cost from our purchase dept, or another according dept. I am not sure how is your company rule, but it did beyond my commission or authority. Anyhow, I understand your purpose whether we can give you best best price, for sample order, it is really a good price, because I have offered it base on our MOQlOOpcs already, sure if you have any bulk quantities, I would like to apply from my manager. Please kindly understand my sincerity mood which want to do business cooperation with you as soon as possible.

Thank you very much.

Yours sincerely,

Xxx

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